Associate Customer Service Representative Spanish / Bilingual Everyday Banking

Associate Customer Service Representative In Everyday Banking

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

In this role you will :

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to more senior employees

Required Qualifications :

Desired Qualifications :

Job Expectations :

Training Schedule :

You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

Training class starts on 12 / 1 for 7 weeks. Training hours are 8 : 30 a.m. - 5 : 00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.

We're open from Sunday - Saturday, 6 : 00 a.m. - 12 : 00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Posting Location(s) :

401 Las Colinas Blvd W Bldg A, 3rd floor Irving, TX 75039

Posting End Date : 1 Nov 2025

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace.

Wells Fargo Recruitment and Hiring Requirements :

Req Number : R-496940