Office Administrative Manager

Office Administrative Manager

Generator Supercenter is seeking a highly organized and detail-oriented Office Administrative Manager to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will be responsible for managing service schedules, coordinating electricians for residential service calls and generator repairs, handling customer relations, and ensuring timely project completion.

Key Responsibilities :

• Scheduling & Coordination :
• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Schedule the installation of generators, start to finish.
• Pull permits & schedule inspections as needed.
• Manage communications between other stores for assistance.
• Customer Service & Billing :
• Answer inbound calls and assist customers with inquiries.
• Managing & collecting on open invoices.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Operations & Reporting :
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Team Management & Hiring :
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Project Oversight & Financials :
• Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Qualifications :

Why Join Us?

If you are a proactive, detail-oriented professional who thrives in a dynamic work environment, we invite you to apply for this exciting opportunity!