Quality Control Manager

Quality Control Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Quality Control Manager to join our team in Fort Knox, Kentucky (US-KY), United States (US).

The Quality Control Manager ensures the organization's products and services meet established standards by developing and implementing quality control systems, procedures, and tests. The QC Manager will inspect products, analyze data to identify improvements, manage a team of QC staff, if necessary, ensure compliance with regulations, and investigate user complaints. The QC Manager will be integral in establishing, operating, and utilizing a Quality Management System (QMS) solution to support the organization. This includes creating custom reports, test and inspection materials that meet QA / QC requirements and workflows, and ongoing quality of products and services.

Responsibilities include :

• Design and implement quality management systems (QMS), policies, and procedures.
• Oversee the testing and inspection of raw materials, in-process production, and finished products to ensure they meet quality standards.
• Collect, analyze, and summarize quality data to identify areas for improvement and implement corrective actions.
• Ensure that products and processes comply with all applicable industry and regulatory standards and guidelines.
• Ensure QA and QC requirements are captured and documented across Directorate, stakeholder, and end-user boundaries.
• Train, coach, and mentor Technicians in QA / QC measures. Develop testing and inspection material, when required. Interact with internal and external customers.
• Provide data and reporting of KPI's and trends to program management and COR on a daily, weekly, monthly or as-needed basis. Provide ticket trending analysis and develop strategies for improvement.
• Monitor and manage Service Level Agreements to set expectations and measure performance. Develop an effective and workable framework for managing and improving customer support in the organization. Advise management on situations that may require additional support or escalation.
• Manage process for communicating outage / emergency activities. Review customer satisfaction feedback to improve services, tools, and support experience.

Basic Qualifications :

Preferred Qualifications :

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $79,684 - $184,454. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and / or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form.

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.