Service Contracts Coordinator

The Service Contracts Coordinator will play a key support role within the Sales Department, assuming ownership of pricing management, bid coordination, and administrative tasks that support customer engagement and operational efficiency. This individual will work closely with the Sales Manager, inside sales, outside sales, IT, and contracts administration teams to maintain accurate pricing models, manage bid packages, and ensure contract compliance across a diverse customer base. This position requires strong attention to detail, advanced Excel skills, and the ability to coordinate cross-functional inputs under tight deadlines.

Essential Duties

Rate Sheet Management :

• Maintain and update rate sheets for several hundred customers with varying pricing agreements and renewal timelines (annual, bi-annual, etc.).
• Coordinate pricing changes including craft code updates, rate escalations, and creation of new codes as needed.
• Use complex Excel functions (INDEX, MATCH, LOOKUPs, etc.) to build and maintain pricing models compatible with our business system.
• Collaborate with the Sales Manager and customer contacts (purchasing and management) to communicate and negotiate pricing changes, even when pre-authorized by contract.
• Interface with Inside Sales and IT to ensure timely and accurate upload of approved rate sheets into the business system.

Bid Package Coordination :

Pricing Agreement Oversight :

Administrative & Ancillary Duties :

Internal Collaboration :

The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands, and other industry or job-related circumstances arise.

Education and / or Work Experience

Travel

Between branch offices and occasional customer sites

PLEASE NOTE : John H Carter Company is not accepting unsolicited assistance from search firms / employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms / employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and / or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.