Oracle Operations Manager

Oracle Operations Manager

The Operations Manager is accountable to ensure the delivery and orchestration of operational service activities for Galderma's Oracle ERP application landscape. This includes ownership of platform governance, ensuring strict adherence to regulatory compliance, internal controls, and continuous improvement in accordance with corporate standards. Coordinates and mobilizes internal resources and external 3rd party services for the effective delivery and operational performance of the services / applications in scope ensuring continuous improvement and compliance with internal standards.

We are looking for a highly motivated and experienced individual who possesses excellent Oracle technical skills and a strong passion for delivering high-quality services. The ideal candidate will have a solid understanding of the Oracle Infrastructure and integration layers and a proven track record of providing effective support and troubleshooting services in Oracle Fusion security.

Essential Functions :

• Manages Oracle ERP application operational activities in cooperation with Galderma IT and service providers. Operational activities include application patching and scheduled upgrade end to end readiness and execution and engaging and coordinating with other application teams to ensure minimal impacts to Oracle platforms.
• Communication of maintenance, planned and unplanned downtime is delivered a timely and streamlined manner.
• Is responsible to ensure optimal service availability and service performance of Oracle applications (Fusion Cloud, OIC and Oracle EBS WMS) and trouble shoot the issues to define root cause and temporary / permanent solution.
• Is accountable for platform maintenance and upgrades and ensuring standard change management processes are followed.
• Develop and maintain technical documentation and standard operating procedures.
• Support with User Administration activities such as adding / modifying user accounts, adding / removing roles, assigning data security context and assigning profiles.
• Conduct periodic reviews and audits of user access to detect and resolve any unauthorized access and ensure the new joiner, mover, leaver processes are efficient.
• Document and audit security controls and support external audits to ensure regulatory compliance.

Incident and Request Management :

Software Vendor and Service Provider Management :

Change Management & Release Coordination :

Minimum Education, Knowledge, Skills, and Abilities :

What we offer in return :

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps :

Our people make a difference :

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights :

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.