Social Services Clerk - FT (335)

Job Posting

Job Location : AOK-Tulsa AC - Tulsa, OK

Secondary Job Location(s) : AOK-Tulsa AC-463 - Tulsa, OK

Position Type : Full Time Regular

Job Category : Social Services

About This Opportunity :

Job Summary : Ability to handle customer service responsibilities in providing support and assistance to individuals and families applying for services, to include organizing, paperwork flow, and all necessary communications for administrative purposes. Strong interpersonal problem solving and decision-making skills in interactions with the public and willingness to continue learning and adapting to new positional challenges.

Essential Functions : This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Administrative Support / Clerical : (70%)

• Ensure the confidentiality of clients and files.
• Answer telephone, make appointments, and assist with in-person interviews and applications.
• Process statistical reports for the department and deliver them to the appropriate personnel.
• File all case files in a timely manner. Maintain organization filing systems. Keep the file room clean and neat.
• Relieve the Front Desk associates for breaks, staff meeting, and as otherwise necessary. Answer phone, respond and direct guest inquiries, complete intake packets and update data entry as necessary. Help keep front desk records neat and organized and make proper labels as needed.
• Enter data for programs, including client registration forms and service transaction records in HMIS.

Service Work : (20%)

Other Responsibilities : (10%)

Materials and Equipment : General Office Equipment Microsoft office basics, Phone / Voice Mail System, Internet

Knowledge, Skills and Abilities :

Minimum Qualifications Required :

Education and Experience : HS Diploma or GED AND one-year experience performing job related responsibilities preferred OR any equivalent demonstration of training or experience which provides the required knowledge, skills, and abilities.

Certifications / Licenses : None

Physical Requirements :

Working Conditions : Work is performed in a normal office environment where there is little or no physical discomfort associated with changes in weather or discomfort associated with noise, dust, dirt, and the like.