Desktop Support IV (Onsite)

Job Title :

• Desktop Support IV (Onsite) Location : Madison, WI Duration : 12 Months Overview : The Client requires Desktop Support staff to maintain a working knowledge of our internal computer system.
• The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices.  They will also be installing new PC's and laptops to replace end of life cycle equipment.
• The technician will be doing those tasks while maintaining inventory and properly disposing of out dated equipment by recycling those items per the client policies.
• The technician will also maintain and close work orders in the client ticketing system.
• The technician receives oversight from the Field Tech Manager to ensure that policy, procedure and methodology are being followed.

Additional details :

Top Skills (3) & Years of Experience :

Customer service / interaction with users during device setup Imaging Devices Efficiently and independently managing service tickets and life cycling old equipment Nice to Have :