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Team Lead-Unlicensed - Mental Health 372
Team Lead-Unlicensed - Mental Health 372Telecare Corporation • San Jose, CA, United States
Team Lead-Unlicensed - Mental Health 372

Team Lead-Unlicensed - Mental Health 372

Telecare Corporation • San Jose, CA, United States
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Description

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Telecare's program in Santa Clara County is a 100-member high-fidelity Assertive Community Treatment (ACT) program for adults and older adults with severe and persistent mental illness (SPMI), co-occurring substance use issues, and / or other challenging and complex needs that increase their risk for poor treatment outcomes. Wraparound services and supports will not only include clinical interventions, such as multidisciplinary assessment and treatment, team-based case management, 24 / 7 / 365 crisis intervention, medication support, and integrated co-occurring substance abuse services, but also non-mental health support in such areas as community integration, housing, employment and education, transportation, and benefits.

What You Will Do to Change Lives

Under direct supervision of the Clinical Director / Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions. Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.

Shifts Available :

Full-Time |DAYS | Shifts : 8 : 00 AM - 5 : 30 PM | Days : Monday - Friday

Expected starting wage range is $95,801.10 - $118,252.32. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You Bring to the Table (Must Have)

  • Master's Degree and one (1) year of experience in mental health setting
  • One (1) year supervisory experience required or supervisory training within six (6) months of employment
  • Licensed eligible or waivered mental health professional as confirmed by State regulatory / licensing board (e.g., ASW, IMFT, or PCCI)
  • Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
  • Willingness to use your personal vehicle to drive clients to appointments and groups, etc. (weekly mileage reimbursement at the IRS rate)
  • Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)
  • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred :

  • Outpatient clinic or community mental health service with 2 years of direct clinical
  • Experience providing intensive case management and / or intensive community supports using psychiatric rehabilitation concepts is highly desirable
  • RN or Registered Psychologist
  • Two (2) years of supervision post-masters experience in behavioral health setting
  • ESSENTIAL FUNCTIONS

  • Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
  • Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
  • Directs the day-to-day clinical / administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
  • Oversees and monitors accuracy of medical records
  • Safeguards members served confidentiality
  • Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
  • Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
  • Completes clinical assessments and determines the appropriate level of services for new members served
  • Uses person centered approaches and can supervise others in their use
  • Understands payer documentation requirements and can supervise others to meet these requirements
  • Develops, updates, and implements individual service plans
  • Partners with leadership to identify and mitigate risk, and to improve care
  • Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
  • Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth
  • Tracks, maintains, and ensures compliance with contract expectations and outcomes
  • Establishes strong customer and community relations
  • SKILLS

  • Ability to work effectively as a member of a multidisciplinary team
  • Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision
  • Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers
  • Thorough understanding of the rights of members served and related legal processes
  • Effective written and verbal communication
  • Ability to assess safety risks
  • Excellent driving skills
  • Ability to easily build rapport
  • Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes
  • Ability to audit progress notes and treatment plan for payer compliance and quality
  • Familiarity with stages of change and motivational interviewing
  • Within three (3) months, ability to apply strength-based supervision
  • What's In It For You

  • Free CEUs, free Supervision for BBS Associate License, coaching and mentorship
  • Online University Tuition Discount and Company Scholarships
  • Paid Time Off and Sick Leave : For FT Employees
  • Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
  • Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
  • For more information visit : https : / / www.telecarecorp.com / benefits
  • PHYSICAL DEMANDS

    The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull and do simple and power grasping and to occasionally drive.

    EOE AA M / F / V / Disability

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

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    Mental Health • San Jose, CA, United States

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