BestPeers is hiring : Senior Television Broadcast Specialist with Video NOC exper

Senior Television Broadcast Specialist with Video NOC experience Job Title : Senior Broadcast Specialist

Key Responsibilities :

Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.

Manage incident lifecycle : triage, escalate, track, and ensure full ownership until resolution.

Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.

Coordinate with customers, vendors, and stakeholders; issue timely outage communications.

Validate incoming issues, execute diagnostics, and update trouble-ticket systems.

Work on service requests, station turn-ups, and deployment of new broadcast / OTT services.

Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.

Maintain infrastructure documentation – system diagrams, SOPs, workflows, and architecture overviews.

Actively participate in daily stand-ups, shift handovers, and major incident bridges.

Provide feedback to refine troubleshooting processes and update SOPs.

Required Skills & Experience

15+ years in broadcast engineering, network / system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.

7+ years as L3 Engineer / Team Lead in a Video NOC or technical support center.

NOC Monitoring & ITIL Process : Incident / ticketing systems, problem management, RCA, and event

Networking : Cisco / Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA,

Load Balancers & SD-WAN : F5 Big-IP GTM / LTM (iRules), vEdge, vBond, vSmart, vManage.

Cloud & Security : Splunk (SIEM), log aggregation, incident response automation.

Wireless Infrastructure : Cisco Meraki, Aruba ClearPass, RF tuning, BYOD.

Audio / Video Tech : MPEG-2 / 4, H.264 / HEVC, ASI, SDI, ATSC, PCM, AC3.

Video Platforms : Hands-on with Telestream / Tektronix, Medius / Sentry, Sencore, Tag (any 2+).

Encoding, Encryption, & Distribution of video delivery networks.

Experience with broadcasting workflows for Music Festivals, Sports, Concerts and Entertainment shows.

Willingness to work in a 24x7 shift rotation supporting live broadcast operations.

BestPeers LLC is an Equal Opportunity Employer

#J-18808-Ljbffr