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Service Writer Job at GreenMark Equipment in Holland

Service Writer Job at GreenMark Equipment in Holland

MediabistroHolland, MI, United States
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GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

Are you detail oriented? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply!

Benefits

  • Health insurance starts on your first day of employment
  • 401k with company match
  • Paid Holidays
  • Paid Time Off
  • Competitive wages
  • Company paid uniforms
  • Continued training through John Deere
  • Advancement opportunities
  • Employee discounts

Compensation : $18 / hr - $25 / hr

Purpose

Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
  • Maintains service department filings and records and service library with current information
  • Updates customer profiles using equipment, hours, or other information from the customer work order
  • Maintains service accessories and supplies and prepares replacement orders
  • May prepare Service Technician labor performance, productivity, and efficiency reports
  • May process warranty and / or product improvement claims including the computation of charges, submission and follow-up
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains knowledge of John Deere and competitive products
  • Experience, Education, Skills And Knowledge

  • Experience working in a service department
  • Experience with basic accounting practices
  • Experience with basic computer functions
  • Experience working cooperatively in a team environment
  • Experience communicating effectively
  • High School Diploma, GED, or equivalent experience required; Associates degree preferred
  • GreenMark Equipment is an equal opportunity employer and welcomes applications from diverse candidates.

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    Service Writer • Holland, MI, United States

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