Process Analyst

A company is looking for an Analyst - Process Specialist for the Broadband Devices Team.

Key Responsibilities

Map, document, and standardize end-to-end broadband service processes while identifying bottlenecks and proposing improvements

Collect and analyze operational data to track performance trends and prepare dashboards and reports for leadership visibility

Apply Lean / Six Sigma methodologies to streamline processes and ensure alignment with ITIL / eTOM best practices

Required Qualifications

Experience with Business Process Management (BPM) methodologies and process mapping / documentation

Knowledge of Lean, Six Sigma, or similar continuous improvement frameworks

Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau

Understanding of broadband technologies and familiarity with OSS / BSS systems

Basic understanding of network infrastructure and regulatory / compliance requirements in telecom