Join to apply for the Onsite Community Manager role at Associated Asset Management (AAM) .
Primary responsibility for providing community management and effective customer service to designated communities / homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and contract administration.
Position Overview
Manage the business of the association to maintain property values, foster positive owner / resident relations, and quality of life for all association members. Build strong working relationships with board members, committees and owners.
Position Responsibilities
- In conjunction with the Board of Directors, manage the business of the association.
- Utilize exceptional leadership and interpersonal skills to develop strong working relationships with community board members, committee members and owners.
- Recommend and implement procedures that ensure compliance with federal, state and local laws regarding community association management.
- Perform community tours, track non‑compliance issues and send appropriate notices following established fine and collection policies.
- Oversee architectural control process ensuring compliance with design guidelines and policies for design review, and communicate with owners regarding compliance matters.
- Plan, organize and assist the Board in conducting Board and annual membership meetings, prepare board packages and provide required notification of meetings.
- Review monthly financials and submit A / P to the management company.
- Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A / P, delinquent accounts, approve and code all vendor invoices.
- Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance of all executed contract terms and conditions and oversee community and contractor liability insurance requirements.
- Interview, hire and train employees as needed; coach staff regarding performance and expectations; terminate employment when required.
- Provide general supervision of all on‑site association staff, chair staff meetings, communicate and coordinate management activities.
- Review incident reports, respond and implement timely solutions accordingly.
- Perform other related duties as directed.
Knowledge, Skills & Abilities
Excellent interpersonal skills : outgoing, communicative, socially oriented, poised, articulate, persuasive public speaker.Time management : ability to handle multiple tasks simultaneously, establish priorities and meet deadlines.High attention to detail.Facilities management skills and experience.Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.Ability to function efficiently in a high volume, fast‑paced environment.Proficient utilization of Microsoft Office, internet, e‑mail systems and company database systems.Ability to interact and work positively and effectively with staff and residents at all levels.Ability to work collaboratively and cooperatively within the department as well as with other departments.Minimum Requirements
High school diploma or GED and at least two (2) years of full‑time, paid, professional experience in a Community Manager role.Proven customer service experience with a strong emphasis on problem‑solving, seeking harmony and defusing conflict.Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.Contract administration experience.Vendor management experience.Meeting facilitation with boards of directors and / or business partners.In‑depth knowledge of budgets, financial administration and general accounting (collections, past‑due accounts, invoices, etc.), preferably in the HOA industry.Human resources and personnel management experience.Valid driver’s license.Preferred Qualifications
Three (3) years of experience working as an On‑site General Manager / Community Manager within a large Master‑Planned Association.Physical Demands & Work Environment
Sitting at a workstation utilizing a computer and other office equipment in an office setting.Walking, moving, and / or driving throughout the community as needed for inspection of common areas per management contract and other HOA related matters.Capable of working evenings and weekends as necessary.Sitting and standing for moderate periods of time.#J-18808-Ljbffr