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Field Service Technician

Field Service Technician

CornerStone Technology Talent ServicesHouston, TX, US
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Job Description

We are seeking Site Access & Compliance Support Technicians to provide on-site workforce support at a mission-critical data center construction project in Houston, TX. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.

Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset , attention to detail, and the ability to follow structured procedures in a fast-paced environment.

Key Responsibilities

Access Control & Compliance

  • Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
  • Verify worker credentials, badges, and compliance documentation.
  • Issue and manage temporary badges and visitor passes.
  • Report irregularities or noncompliance to site supervisors.

Worker Onboarding & Assistance

  • Guide workers and subcontractors through the digital onboarding process.
  • Assist with account setup, documentation upload, and system login.
  • Provide clear instructions on mobile check-ins, digital badges, and QR codes.
  • Support multilingual onboarding as needed (tools / resources provided).

    • First-Line Technical Support

  • Serve as the first point of contact for access or credentialing issues.
  • Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
  • Escalate more complex issues to centralized support following standard procedures.
  • Maintain accurate records of support requests and resolutions.

    • Customer Service & Communication

  • Deliver professional, courteous assistance to workers and site staff.
  • Communicate clearly and calmly when resolving issues.
  • Relay feedback to supervisors to support process improvements.

    • Performance Expectations

  • Ensure smooth and timely worker access.
  • Minimize delays by resolving issues efficiently.
  • Maintain accuracy in compliance and credential checks.
  • Provide a consistently positive support experience on site.

    • Key Qualifications

  • High school diploma or equivalent (some college or technical training preferred).
  • Prior experience in field support, help desk, IT support, or site operations is a plus.
  • Basic technical troubleshooting skills (hardware / software).
  • Strong attention to detail and ability to follow structured protocols.
  • Excellent communication and interpersonal skills.
  • Ability to stand / walk for extended periods and work outdoors at site access points.
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