Customer Service Representative 3 (H)

Customer Service Representative 3

The Department of UHealth Laboratories and Anatomic Pathology is currently seeking a full time Customer Service Representative 3 to work in Miami, FL. The Customer Service Representative 3 receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and / or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and / or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.

Core Job Functions

• Receives, addresses, and responds to general inquiries, requests for service / support, and / or complaints.
• Researches all inquiries to address any issues or concerns.
• Refers concerns to other service areas / departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Verifies that appropriate changes / resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

Education : High School Diploma or equivalent

Experience : Minimum 3 year of relevant experience

Knowledge, Skills and Attitudes :

Department Addendum

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.