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Remote Customer Service Advocate

Remote Customer Service Advocate

Disabled Veteran SolutionsWilkes-Barre, PA, USA
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πŸš€ Ready for a Mission That Matters?

Hello, superstar! 🌟 Disabled Veteran Solutions (DVS) is looking for a 🌈 stellar Customer Advocate to join our Customer Service Division . At DVS, you're not just another cog in the machine πŸ› οΈ - you're a vital part of a diverse and inclusive team 🀝 dedicated to making a difference πŸ’ͺ.

🎯 The Mission

As a Customer Advocate , you'll be a healthcare hero 🦸 for 50 to 70 people every day. You'll navigate the world of primary care doctors 🩺 , medications πŸ’Š , appointments πŸ“… , and benefits πŸ’Ό like a pro, armed with your knowledge πŸ“š and amazing social skills πŸ—£οΈ.

And the best part? You'll make a real impact on people's lives ❀️.

πŸ“‹ The Details

  • πŸ•˜ Full-time position, Monday through Friday (because we all need a little weekend! 😌)
  • ⏰ 8-hour shifts between 8 : 00 a.m. and 8 : 00 p.m. EST
  • 🧠 5-week intensive orientation (don't worry, we've got your back every step of the way! πŸ§‘β€πŸ«)

πŸ› οΈ Your Secret Weapons

  • πŸ‘‚ A great ear for listening and a knack for finding solutions
  • πŸ€Ήβ€β™€οΈ Ability to juggle multiple tasks like a pro
  • πŸ’– Passion for helping others and brightening their day
  • πŸŽ’ Your Arsenal

  • πŸŽ“ High school diploma (bonus points if you've got a degree! πŸ…)
  • πŸ“‘ At least 1 year of experience in insurance operations
  • πŸ’» Tech-savvy and confident navigating our web-based systems
  • 🧾 Detail-oriented with strong follow-through
  • πŸ’ The Cherry on Top

  • πŸ₯ Experience in healthcare / insurance
  • 🧠 Background in social work, behavioral health, or similar fields
  • 🧩 A customer service ninja with amazing problem-solving skills
  • 🌟 Why DVS?

  • πŸ’° Competitive pay and amazing benefits
  • πŸ‡ΊπŸ‡Έ Veteran-owned, nationally recognized company
  • πŸ“ˆ Real opportunities for growth and professional development
  • What are you waiting for?

    If you're ready for a mission that matters...

    Let's do this! πŸ’₯

    Start : TWO groups starting October 20th and November 3rd , 2025

    Training : 8 : 00 a.m. - 4 : 30 p.m. (8 weeks)

    Regular Schedule : 8 : 30 a.m. - 5 : 00 p.m., Monday, Tuesday, Thursday, & Friday; 11 : 30 a.m. - 8 : 00 p.m. on Wednesday

    All times are Eastern Standard

    A pre-employment drug screening and criminal background check are required prior to employment.

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    Customer Advocate β€’ Wilkes-Barre, PA, USA

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