Regional Account Manager - Print Sales

Regional Account Manager, Commercial

Position Summary : The Regional Account Manager, Commercial (RAM) is a strategic, consultative sales professional responsible for prospecting, cultivating, and penetrating sales within selected corporate / regional accounts. The RAM also prospects for large, strategic corporate customers that can be added into the portfolio. Following the FXO sales process, this position will identify, acquire, activate, and grow FedEx Office customers. The RAM serves as the primary contact for developing long-term customer relationships and negotiating, securing, and activating program purchase commitments at established price levels. The RAM uses business acumen to identify unique solutions from the FedEx Office (FXO) suite of products and services that match the customers' business objectives. The portfolio's assigned customers are primarily located in the Chicago metropolitan area. Applicants must reside in Metro Chicago.

General Duties and Responsibilities :

Serves as a trusted advisor to the customer using a proactive, strategic approach, while developing tactical plans to drive the strategy and revenue delivery Achieves all sales activity standards, and revenue and performance objectives related to retention and growth of both existing and new customer prospects Upon identifying customer business objectives, identifies and demonstrates how FXO products and services meet customer needs Develop strategies to grow, enhance, and maintain long-term profitable customer relationships Actively partner with both Sales and Operations leadership Engage resources required, both corporate and field, to support sales implementation and activation efforts Function as liaison between customer and FXO corporate teams, plus vendor partners as needed Manage the entirety of assigned customers and travel when necessary to locations (with possible national travel) within the account, as required to include scheduling and conducting regular in-person visits to new and existing customers Provide pricing information and pricing levels to named account base, per established pricing guidelines Interact with Sales leadership and support resources to develop and execute sales strategies for existing customers and new business development Participate in the identification and qualification of new customer prospects, and provide relevant information to be considered for the customer base Initiate marketing activities to activate FXO services to defined customer segments Ensure that customers are trained to utilize the FXO ordering and purchasing guidelines for products Drive target products and promotions, as directed Work with other sales resources in a team selling capacity to include involvement with other FedEx operating companies and secondary coverage to national customers, as assigned Refer project management, including outsourcing coordination, to appropriate Operations resources Direct, plan and assist in customer recovery as appropriate Build and maintain a robust and accurate pipeline of business at established standards inside of the FXO customer relationship management (CRM) tool Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates Work and utilize the extensive FedEx sponsorship programs to host key clients and strengthen customer relationships Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies All other duties as needed or required

Minimum Qualifications and Requirements : Bachelor's degree or equivalent experience required. 5+ years of business-to-business solutions selling experience required with a focus on prospecting new customers and developing existing business relationships. Demonstrated business math and intermediate computer skills with MS Office. High level of experience in sales planning, sales proposals, and selling the value propositions appropriate to corporate level customers and others in the organization. Demonstrated understanding of sales financial targets / quotas with proven successful results. Strong conceptual selling, presentation, closing and organizational skills. Highly self-motivated, with a strong appetite for learning. Articulate; uses clear, convincing and tailored communication. Proven selling skills and knowledge of value propositions. Recognized flexible disposition; open to coaching and feedback. Experience within the document solutions or product offerings industry, preferred but not required. Experience utilizing Customer Relationship Management (CRM) software programs, preferred. Presents a personal professional image.

Essential Functions : Ability to travel as required in order to meet with customers, vendors, other team members, and / or other business necessities. Ability, on a consistent basis, to maintain attention and concentration for extended periods of time. Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members. Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members. Ability, on a consistent basis, to perform work activities requiring cooperation and instruction. Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure. Ability, on a consistent basis, to work within the appropriate level of independence. Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position.

Preferred Qualifications : The Regional Account Manager position will focus on B2B sales throughout the Chicagoland area. Experience in the print industry with the strong emphasis on prospecting for new business while also managing existing accounts. Ideal applicants will have 5+ years of experience in new business development with a history of success working with small, medium, and large accounts including Fortune 1000 organizations.

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay : U.S. Pay Range : $6,556.32-8,687.12 / month

Additional Details : The portfolio's assigned customers are primarily located in the Chicago metropolitan area. Applicants must reside in Metro Chicago.

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws :

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :