Commercial Facilities Manager

Founded in 1975, the East Bay Asian Local Development Corporation (EBALDC) is a pioneering social enterprise with deep roots in the Asian and Pacific Islander communities of the East Bay.

We serve diverse populations by creating healthy, safe, and vibrant neighborhoods through community-centered development.

EBALDC generates over 75% of its revenue from earned income, operating across real estate development, property management, social services, and professional consulting.

Our work spans corporate programs, subsidiaries, and partnerships with both public and private sectors.

We believe lasting change starts with the people who live in our neighborhoods.

Through leadership development, network building, and co-designed solutions, we equip residents with the tools to shape their own communities—unlocking collective power for long-term impact.

Summary Under the direction of the Associate Director of Commercial, the  Commercial Facilities Manager  oversees all facilities-related operations across EBALDC’s commercial property portfolio.

This role ensures that our commercial buildings are safe, functional, sustainable, and well-maintained to support thriving business tenants.

A critical focus of this position is delivering exceptional customer service, fostering positive tenant relationships, and ensuring that all work reflects the organization’s commitment to professionalism, responsiveness, and community impact.   Key Duties & Responsibilities 🛠️ Maintenance Operations & Coordination Inspect and manage repairs to building systems, including electrical, plumbing, HVAC, elevators, fire alarms, and access systems.

Coordinate vendors for scheduled maintenance and emergency repairs across commercial assets.

Develop and manage preventive maintenance programs to reduce downtime and extend asset life.

Ensure all commercial facilities meet local, state, and federal codes and regulations (e.g., ADA, OSHA, life safety).

Collaborate with Sustainability and Development teams to implement energy-efficient and eco-friendly practices.

Maintain facility tracking in Yardi or relevant systems for scheduling, history, and reporting.

Manage contracts for recurring services for major building systems including HVAC, janitorial, landscaping, plumbing, electrical, elevator, and fire / life safety systems. 🧑‍ 🔧 Oversight, Supervision & Compliance Supervise maintenance and janitorial staff, ensuring performance, accountability, and adherence to safety standards.

Supervise and conduct evaluations for the maintenance and janitorial staff.

Provide hands-on training and mentorship on commercial building systems and customer service.

Implement and enforce safety protocols, conducting regular safety checks and training.

Oversee inspections and ensure compliance with building codes, permits, and regulatory agencies.

Develop SOPs and training resources for new and existing staff to ensure consistent service delivery. 🏢 Tenant Relations & Customer Service Serve as the primary facilities contact for vendors ensuring quick response to maintenance issues and questions in collaboration with the Commercial Project Administrator.

Build positive relationships with tenants and vendors conducting regular check-ins to anticipate needs.

Communicate clearly and professionally about work orders, maintenance timelines, and building access.

Support tenant move-ins / move-outs, buildouts, and other operational transitions as needed.

Document and track service delivery performance and tenant satisfaction metrics. 📊 Administration & Capital Projects Review scopes of work, draft RFPs, solicit , evaluate, and analysis proposals, and manage vendor contracts.

Coordinates with other Property Management and Real Estate Department staff as necessary during rehabilitation of existing properties and during the construction of new properties Assist in budgeting for capital improvements, repairs, and service contracts.

Manage all commercial capital improvement projects from planning to completion.

Support annual budgeting and forecasting for commercial maintenance expenses.

Ensure timely and accurate invoice processing, work order close-outs, and compliance documentation.

Required Knowledge, Skills & Abilities Valid driver’s license and reliable transportation.

Strong working knowledge of commercial building operations, systems, and codes.

Proven leadership in supervising maintenance or engineering staff in a commercial setting.

Demonstrated ability to foster strong customer service culture and tenant relations.

Familiarity with commercial lease structures and facilities obligations within leases.

Proficiency in Microsoft Office, Yardi (or comparable CMMS system), and vendor management platforms.

Excellent written / verbal communication and conflict resolution skills.

Ability to prioritize in a fast-paced, dynamic environment with competing demands.

Experience in working with diverse tenants and vendors; sensitivity to equity and inclusion.

Work in a cooperative and polite manner with other CRE and intradepartmental staff for work related projects and communication for the commercial portfolio.

Participate in regular individual and team check in meetings in a helpful and cooperative manner Ability to perform other relates duties as assigned.

Recommended Additional Qualifications (Nice to Have) Certification(s) such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or BOMI designation.

Experience with tenant improvements or commercial construction.

Understanding of security systems, card access controls, and CCTV infrastructure.

Familiarity with utility benchmarking and building performance metrics (e.g., ENERGY STAR, LEED O+M).

Physical Demands Lift and carry items up to 50 pounds.

Walk, stand, climb, and maneuver in tight spaces or on rooftops.

Work in both indoor and outdoor conditions, including exposure to weather.

Use hand and power tools, ladders, and safety equipment.

Respond physically and promptly to onsite emergencies, including after-hour Salary Range :

• $ $92,000- $104,000 doe Benefits and Other Information : EBALDC offers excellent benefit.
• EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.

Equal Employment Opportunity :

Diversity, Equity, and Inclusion (DEI) :