Water and Mold Operations Manager

Operations Manager

An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and / or carrier partners.

Responsibilities

• Maintaining and supporting franchise relationships.
• Monitoring the performance of their franchise and improving performance towards SLAs.
• Inspections of job sites, vehicles, and office and / or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians.
• Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development.
• Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications.
• Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed.
• Answering and being available for any questions regarding its franchise.
• Lead weekly meetings to facilitate training and conveying of information to the technicians.
• Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise.
• Assisting technicians in the field when it is needed.
• Assist local marketing team to grow the business
• Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner

Qualifications

William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry.

We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly. The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.

At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.

We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.

If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you.