Customer Service Rep 1

Customer Service Rep 1

Description

The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers' requirements. This individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding department goals.

Essential CSR Functions :

• Coordinates activities with customers, sales representatives, administration and production to satisfy our customers' requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department.
• Answers telephones and responds to orders, general customer inquiries, and customer complaints.
• Assists sales representatives with order status information, expediting orders and troubleshooting information.
• Communicates directly with the customer providing information such as : purchase order status and ship dates for open orders.
• Handles customer complaints and inquiries.
• Facilitates special and rush order requests from sales reps and direct customers; coordinates orders with production.
• Completes and verifies all customer purchase orders.
• Performs other essential duties as assigned.

Qualifications :

Physical Demands :

Required Skills :

Required Education :

Required Licenses & Certifications :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.