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Customer Service Rep- Warehouse

Customer Service Rep- Warehouse

LaborMAXTracy, CA, US
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Customer Service Rep- Warehouse

Duties include :

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements Required :

  • Proven customer support experience or experience as a client service representative
  • Strong email / phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
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    Customer Service Rep • Tracy, CA, US

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