Account Manager

Job Description

Job Description

Description :

An Account Manager (AM) is the liaison between the Account Executive (AE) and all internal Elevation3D teams, balancing the desires of the client and the good of the company. Essentially, moving any given project through Elevation3D from concept to design, fabrication to shipping, show site services to post show review.

Work closely with an account executive to proactively manage client programs and the development of new initiatives and communications.

Responsibilities :

• Update client account details in Ellie (accounting contact information, company information, etc.)
• Participate in client meetings, take notes, and provide a summary of action items
• Maintain client relationships along with the AE
• Keep the client up to date on the project status and get answers to questions that may come up during the internal meetings
• Be the main point of contact on all assigned projects for all
• Maintain logistics schedule to avoid overlapping of properties at different shows
• Keep internal teams on track per timeline
• Help the AE and client to understand how managing the complete turnkey services is a benefit for all projects and what that means
• Ensure tasks of each internal team member are completed (i.e. timeline, graphics proofs, scheduling internal meetings, QAM, supervision, labor, reviewing contracts and addendums, making sure payments are received prior to shipping, communicating with all team members any urgent items or vital changes / addendums)
• Update show, project, and D&E to Ellie as needed
• Prepare timelines and participate in creative and production meetings as it relates to assigned client projects
• Write contracts, ensure alignment to overall budget and coordinate for client approval
• Maintain direct day-to-day communication to ensure client satisfaction throughout entire planning and execution process
• Order show services and prepare supervisor packages as needed
• Review shipping manifest against client-approved contract and blueprints prior to shipment
• Provide post-show notes and discuss successes and areas for improvement
• Supervise exhibit installation and dismantle as needed

Requirements :

Please note that as part of our hiring process, all final candidates will be required to complete a comprehensive background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information to ensure suitability for the role.