Community Management Strategist

Community Management Strategist

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insightsfast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you're based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you'll help shape the future of decision intelligence for some of the world's most iconic brands.

The Community Management Strategist leads the success of communities within their assigned vertical, focusing on strategy, team coordination, and community operations. Prioritizing impact and client satisfaction (over volume), they manage the team and overall reporting, and operations / administrationoverseeing recruitment, engagement, and rewards & incentives while directly managing a select number of high-value accounts. This position follows a hybrid work model and is based out of our Los Angeles HQ, with an on-site presence required 3 days / week.

Key Responsibilities :

• Own and drive the strategy for communities within an assigned vertical or industry and handle quality assurance for key deliverables.
• Lead a book of business focused on delivering measurable audience impact and high client satisfaction.
• Make strategic decisions on account ownership and delegate appropriately within the team.
• Manage day-to-day team operations including task delegation, balancing, and mentoring junior team members.
• Serve as a key escalation point and fill in as account lead as needed to ensure coverage and quality.
• Act as AX Liaison : Collaborate cross-functionally with Sales and Client Experience (CX) to provide expert consultation and support.
• Identify audience development needs and implement strategies to optimize community recruitment, participation, engagement, and retention.
• Oversee planning and execution of audience activities, engagement content, and crisis management for accounts in your pod and handle quality assurance for key deliverables.
• Content Management : Plan audience activities, develop engaging content, and handle crisis management for all accounts in your pod.
• Manage KPI and data reporting and deliver insightful reports, performance dashboards, and action plans to internal and client stakeholders.
• Join executive and sales meetings to share findings, advocate for community strategy, and support business development.
• Monitor and analyze industry trends to inform community initiatives and strategic planning.
• Translate research insights into actionable strategies that enhance audience experience and community value.

Your Success Metrics :

Who you'll work with?

Core Skills & Competencies :

Competencies :

Attributes :

Skills :

What you'll bring :

Benefits & Perks :

Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes :

15 vacation days and 7 sick days per year

Weekly community lunches , refreshments, and snacks at our LA & NY headquarters

Compensation Overview :

The expected starting salary range for this position is $75,000 - $85,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.

In addition to base salary, this role is eligible for a 7% discretionary (or OTE) bonus compensation, and may include an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.

Commitment to Diversity, Equity, and Equal Opportunity :

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives