Manager, Fan Engagement & Community Management - Epic

Manager, Fan Engagement & Community Management - Epic

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Manager, Fan Engagement & Community Management will be tasked with engaging, acquiring and retaining fans across social platforms. This role will manage conversation and content creation across all digital properties including social media, CRM, websites, and other fanfacing digital properties (discord, sms, etc). This role will work closely with the Digital Product Managers to help execute digital campaigns. This role should have a deep understanding of fandoms and social media.

What You'll Do :

• Oversee the day-to-day social media, website, and email accounts for a designated roster driving fan acquisition, engagement, and retention
• Acquire and analyze first-party data to expand artists' fan bases and gain insights into audience behaviors. Leverage these insights to amplify, enhance, and develop plans to strengthen the relationship with fans
• Track and analyze campaign performance, using insights to optimize future strategies and campaigns
• Manage digital and social platforms including Instagram, X, Tik Tok, Facebook, Snapchat, Discord, websites, etc.
• Create copy and assets native to each platform to help increase engagement via interaction and algorithms
• Build growth strategies for both established and developing artists, leading to an engaged fan
• Work with Digital Product Managers and artists teams to develop and maintain editorial calendar across all social platforms

Who You Are :

What We Give You :

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership / union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

California Pay Range : $65,000 - $80,000 USD