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Client Engagement Manager

Client Engagement Manager

Helios WorldWideSanda Monica, CA, US
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Job Overview :

  • The Client Engagement Manager will serve as the main point of contact between the agency and its clients, ensuring smooth communication, project management, and satisfaction.
  • This role is ideal for someone with 4 - 5  years of experience in an advertising agency setting, who is passionate about client relations, project coordination, and creative solutions.   Qualifications   Bachelor's degree in Marketing, Advertising, Business, or a related field. 4 years experience as a Client Engagement Manager or similar role in an advertising agency or related industry.
  • Solid understanding of advertising strategies, marketing principles, and digital marketing channels.
  • Strong project management skills with the ability to handle multiple projects simultaneously.
  • Excellent communication and presentation abilities to interact confidently with clients and internal teams.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Proactive problem-solving skills and a keen eye for detail.

Proficiency in using relevant software and tools, such as Google slides, Google Sheets Responsibilities :

  • Develop and maintain strong, long-lasting relationships with clients.
  • Understand clients' goals, needs, and objectives to provide tailored advertising solutions.
  • Act as the main point of contact for clients, addressing their queries and concerns promptly.
  • Collaborate with internal teams to plan and execute advertising campaigns that align with clients' objectives.
  • Monitor project progress, ensuring timely delivery and adherence to budget and scope.
  • Handle multiple client accounts simultaneously, maintaining a high level of organization and efficiency.
  • Identify opportunities to expand existing client relationships and upsell additional services to drive revenue growth.
  • Proactively seek new business opportunities and pitch agency services to potential clients.
  • Participate in client presentations and meetings to showcase agency capabilities.
  • Work with clients to define advertising strategies that align with their marketing objectives.
  • Analyze market trends and competitor activities to offer strategic recommendations.
  • Collaborate with the creative team to develop impactful and innovative advertising concepts.
  • Monitor campaign performance and KPIs, providing clients with regular updates and performance reports.
  • Identify areas for improvement and make data-driven recommendations to optimize campaigns.
  • Ensure a high level of client satisfaction by delivering exceptional service and results.
  • Proactively address any issues or concerns raised by clients, working towards swift resolutions.
  • Conduct client satisfaction surveys and gather feedback to continuously improve service quality.
  • Work with the new business team and strategy team to respond to RFPs.

    • Ensure that team members know and follow established agency account procedures, including but not limited to :

  • account files, approval process and status reports.
  • This role will be required to come into our Santa Monica office Mon-Th, with the option to WFH on Fridays.  The salary range is $70,000 to $90,000 annually.  Powered by JazzHR
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    Engagement Manager • Sanda Monica, CA, US

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