IT Service Coordinator

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Key responsibilities include :

• Assist with the planning, development and implementation strategies of IT service management best practices.
• Assist with the development, implementation and management of configuration, change, and incident, problem, and notification processes.
• Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level agreements (SLA's).
• Building and maintaining of Service Catalogues, assisting with the development of SLAs and reporting performance against SLAs.
• Improving organizational effectiveness.
• Reporting (SLA measurement, change, Incident and problem management tracking)
• Lead Problem Management and Root Cause Analysis (RCA's) process.
• Manage product / service releases and production readiness process.
• Liaison with Project management and Application development organizations.
• Manage vendor relationships and adherence to committed SLA's.
• Perform project management of IT Operations initiatives.
• Assist with documentation, implementation and testing of Business Continuity plans.

Required Skills :

Experience Required :

Qualifications

Required Skills :

Additional Information

To know more on this position or to schedule an interview, please contact;

J-18808-Ljbffr