Customer Experience Coordinator (Event Planning Specialist)

Summary

MITER Brands is a residential window and door manufacturer that provides a leading portfolio of window and door brands for the new construction and replacement segments. MITER Brands, also known as Milgard, MI Windows & Doors and PGTI is one of the nation's largest suppliers of vinyl windows and patio doors, with plants across the country.

MITER Brands is a leading supplier of vinyl windows and patio doors with plants nationwide. The Customer Experience Specialist will support the sales team by providing scheduling, marketing, and reporting assistance. The core component of this position is to provide a world-class customer experience by coordinating and facilitating manufacturing tours for customers within the western business unit.

This is a hybrid schedule based in Sacramento, with two days per week working onsite.

Responsibilities

Coordinate plant tours for sales representatives to showcase manufacturing facilities to customers.

Book venues, schedule guests, draft and finalize contracts, and manage day-of logistics for events.

Plan and execute offsite customer relations events.

Provide on-site support to Sales leaders during trade show events.

Support marketing efforts by creating PowerPoint presentations and serving as a liaison between Sales and Marketing teams.

Collaborate with HR to coordinate new hire onboarding, including setup of computers, credit cards, Salesforce, and Power BI access.

Arrange logistics for new hires such as plant tours, flights, transportation, meals, and accommodations.

Provide coordination and support for Sales Management Trainees.

Maintain and update customer data, including tracking factors that influence pricing changes.

Represent and uphold the company's mission and vision through all events and interactions.

Qualifications

Bachelor's degree preferred.

Proven experience managing budgets.

Advanced proficiency in PowerPoint, Adobe Acrobat, and Microsoft Excel.

Familiarity with dining and entertainment options, with strong knowledge of the Sacramento area preferred.

Corporate experience in event planning or event coordination.

Understanding of search engine functionality and capabilities.

Experience collaborating with teams in graphic design, sales, marketing, and communications.

Exceptional organizational, communication, negotiation, and multitasking skills.

Ability to remain calm under pressure while maintaining a customer-service mindset.

About Us

Our Benefits Package

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company :

Three comprehensive Medical plan options

Prescription

Dental

Vision

Company Paid Life Insurance

Voluntary Life Insurance

Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Paid time off (PTO), including Vacation, Personal, and paid Holidays

401k retirement plan with company match

Employee Assistance Program

Teladoc

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

Tuition Reimbursement

Yearly Wellness Clinic

MITER Brands , also known as MI Windows and Doors, Milgard, and PGT, is an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. #MITERopsfl #MITERopswest