Manager, LBS Service Innovation, Expansion, and Change

POSITION SUMMARY : The Manager, Service Innovation, Expansion & Change is responsible for providing direction and subject matter expertise in process improvement industry trends and best practices, and partners with LBS leadership and Service Management team to identify process improvement needs across end-to-end processes for innovation opportunities.

ESSENTIAL FUNCTIONS : To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Partner with LBS leadership and Service Management team to identify process improvement needs across end to end processes for innovation opportunities, translate them into technical specifications, and customize modules, ensuring alignment with the organization's supply chain processes and reporting needs.
• Drive innovation (e.g., artificial intelligence, etc.) within existing LBS service offerings
• Perform market research to identify industry trends & best practices
• Partner with functional and technical stakeholders to gather data conversion requirements by understanding data usage and implications for data migration.
• Assist in the development and delivery of training and materials to educate end-users
• Perform data analysis and develop programs and procedures to convert foreign and legacy data to required formats and contents.
• Comply with all supporting change control and problem management policies and procedures.
• Work with external stakeholders to identify opportunities for additional services (e.g., marketing, real estate, revenue cycle) and expansion of services into net new functions
• Build commercialization of LBS service offerings
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Additional Information :

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and / or works with sensitive and / or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES :

Not responsible for supervising employees.

KNOWLEDGE, SKILLS & ABILITIES : The requirements listed below are representative of the knowledge, skills and / or abilities required.

Education : Bachelors Degree required, preferably in Computer Science, Information Systems, Business Administration, or a related field.

Experience : 5+ years of experience

Certifications : Certified Innovation Manager (Preferred), Certified Innovation Leader (Preferred), Innovation Management Certified Professional (Preferred)

Licenses : None

Skills and Abilities :

Mathematical Skills

Business Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Computer Skills

Moderate Computers Skills Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Advanced Computer Skills Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.

Communication

Moderate Communication Skills Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Complex Communication Skills Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations. Can motivate and persuade others.

Decision Making

Job Specific Impact Decisions generally affect own job or assigned functional area.

Department Specific Impact Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Nature of Problems

Routine Business Problems Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Independent Judgement

Moderate Independent Judgement Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor / manager provides broad guidance and overall direction.

Functional Independent Judgement Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and / or resolves problems for others.

Planning / Organization

Moderate Handle multiple tasks simultaneously with moderate complexity.

Project Management Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS :

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and / or hospital environment.

Minimum overnight travel (up to 10%) by land and / or air