Service & Parts Manager
NorthPoint Search GroupNorcross, GA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionOversee service delivery, after-sales support, and spare parts inventory to maximize customer satisfaction and operational efficiency. Position available immediately. Based in the Atlanta metropolitan area. To improve service performance, ensure parts availability, and strengthen customer retention. Professional and collaborative setting with cross-functional teamwork and leadership responsibilities. Up to $100k plus 10% bonus Position Overview : The Service & Parts Manager will be responsible for leading all aspects of service operations and spare parts management, ensuring responsive after-sales support and optimal parts availability. This role focuses on improving customer satisfaction, streamlining service workflows, and ensuring efficient parts logistics. Manage after-sales service operations and ensure high levels of customer satisfaction Lead the spare parts department including inventory management, procurement, and distribution Develop and implement service KPIs, ensuring continuous improvement in response times and service quality Collaborate with suppliers and internal departments to forecast demand and optimize stock levels Maintain compliance with service standards, safety regulations, and company policies Supervise, train, and motivate service technicians and parts personnel Drive cost-effective practices in both service and parts departments Support reporting, budgeting, and strategic planning initiatives related to service and parts Qualifications : Proven experience in service management and spare parts operations Strong knowledge of inventory control, vendor relations, and customer service best practices Demonstrated leadership skills and ability to drive performance in a team environment Effective communication and organizational skills Technical aptitude and familiarity with service-related systems and tools Bachelor’s degree in business, operations, or related field (technical degree or certifications a plus) Powered by JazzHR
Service & Parts Manager Who :
- A hands-on leader with experience managing service operations and spare parts logistics.
What :
When :
Where :
Why :
Office Environment :
Salary :
Key Responsibilities :
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Parts Manager • Norcross, GA, US
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