Field Operations Specialist

Field Operations Specialist

The Field Operations Specialist provides a combination of administrative, analytical, and technical support related to the routine day-to-day operations of a department or functional area. Responsibilities may include assisting with scheduling work, completing associated paperwork, supporting internal team members, and handling customer complaints.

Key Accountabilities include :

• Coordinate or perform review of functional area practices and assist in developing strategies for the region.
• Receives and distributes operational workflow requests from call center, field representatives, operations supervisors based, and other internal team members on area of responsibility.
• Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes.
• Schedules daily operational field work based on priority outlined by operations leadership using work management system.
• Responds to customer complaints which may include, but not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.
• Analyzes and evaluates reports and / or prepare variances related to specific department work processes.
• Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
• Train and develop personnel in proper operational integrity.

Knowledge / Skills required include :

Skills include :

Experience / Education required :

Travel Requirements include :

Work Environment :

Competencies include :