Customer Service Representative (Temporary)

Temporary Customer Service Representative

Bradshaw Home is seeking a Temporary Customer Service Representative to join our team at our Rancho Cucamonga headquarters. This full-time, onsite position will provide coverage during a leave of absence and is expected to be needed through May 2026. In this role, you will be responsible for managing major customer accounts, including communication, order processing, and routing. Orders are received via EDI and email, and you will coordinate and prioritize all incoming orders to ensure they are processed accurately in our order management system and shipped on time. You will also work closely with customers, sales managers, and internal departments regarding pricing, item availability, shipping issues, on-time delivery, and other customer-related inquiries.

Responsibilities :

Duties include, but are not limited to, the following :

• Process all EDI and manual orders for the customers you manage within 24 hours of receipt.
• Review and resolve failed inbound EDI orders by maintaining the EDI code list for each of your customers.
• Resolve all order holds within 72 hours of order entry.
• Ensure all orders are released to the warehouse 3 days before the ship date.
• File all purchase orders in our virtual filing cabinet.
• File all pertinent PO specific emails including extension requests / approvals in our virtual filing cabinet.
• Reply to all customer inquiries within 24 hours of receipt.
• Email out of stock reports daily to our customers.
• Process and reply to all production planning cut / extension requests within 24 hrs of receipt.
• Process and reply to all OMS Allocation cut / extension requests within 24 hrs of receipt.
• Review Open Order Report 2x per week or as requested.
• Review delivery date change request emails and tracking emails (Late Requested Delivery Date) from transportation & notify customers of delivery date changes and request extensions.
• Ensure all shipped orders are invoiced and closed in all systems.
• Review vendor guides for the customers you manage and ensure you understand the compliance requirements for each.
• Process and submit routing for collect customers, ensuring adherence to each customer's guidelines.
• Schedule pickup appointments for collect customers on our scheduling platform.
• Performs other duties as assigned to support the overall success of the team and company.

Requirements :

Pay and Benefits : US$21.00 Hourly

Final compensation offered will be determined based on a number of job-related factors, including the candidate's skills, experience, and qualifications.

Life at Bradshaw Home :

At Bradshaw Home, we're proud of our culture of collaboration, growth, and innovation. Recognized as a Great Place to Work, we believe in supporting our people just as much as we support our customers.

Want to see more of what it's like to be part of our team?

Bradshaw Home is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.