Talent.com
Customer Service & Sales Agent

Customer Service & Sales Agent

Cennox(Multiple States), US
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Position Summary :

  • The Customer Service & Sales Agent will be responsible for upselling products and services to clients who call with issues on their safes.
  • Representative will discover their needs and then recommend the appropriate products and services.
  • The Call Center is open 24 / 7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.

Duties and Responsibilities :

  • Handle inbound and outbound calls, upselling products and services to clients to ensure profitability Resolve customer-related issues and concerns Handle accounting and invoice-related issues Ensure that client issues are handled appropriately the first time to avoid / minimize client call backs Other duties as assigned   Skills and Requirements :
  • Demonstrate PC proficiency in MS Office and web-based applications
  • Ability to learn specialized software programs and navigate company databases
  • Familiarity with standard office equipment
  • Ability to type 40wpm
  • Excellent oral and written communication skills with ability to present data efficiently
  • Strong organizational and multi-tasking skills
  • High level of attention to detail
  • Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
  • Display relationship-building skills
  • Ability to be a team player Experience and Education : 2-3 years of inbound sales experience, required 2-3 years of customer service experience, required 2 years of college coursework in business or other related field, preferred High school diploma or equivalent   Physical Requirements : Ability to sit or stand, and stay focused for long periods of time Vision correctable to 20 / 20 Finger dexterity for keyboarding and computer usage Powered by JazzHR
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    Customer Service Agent • (Multiple States), US

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