The Customer Service & Sales Agent will be responsible for upselling products and services to clients who call with issues on their safes.
Representative will discover their needs and then recommend the appropriate products and services.
The Call Center is open 24 / 7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.
Duties and Responsibilities :
Handle inbound and outbound calls, upselling products and services to clients to ensure profitability Resolve customer-related issues and concerns Handle accounting and invoice-related issues Ensure that client issues are handled appropriately the first time to avoid / minimize client call backs Other duties as assigned Skills and Requirements :
Demonstrate PC proficiency in MS Office and web-based applications
Ability to learn specialized software programs and navigate company databases
Familiarity with standard office equipment
Ability to type 40wpm
Excellent oral and written communication skills with ability to present data efficiently
Strong organizational and multi-tasking skills
High level of attention to detail
Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
Display relationship-building skills
Ability to be a team player Experience and Education : 2-3 years of inbound sales experience, required 2-3 years of customer service experience, required 2 years of college coursework in business or other related field, preferred High school diploma or equivalent Physical Requirements : Ability to sit or stand, and stay focused for long periods of time Vision correctable to 20 / 20 Finger dexterity for keyboarding and computer usage Powered by JazzHR
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Customer Service Agent • (Multiple States), US
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