IT Team Lead - Manufacturing Solutions Smart Factory

IT Team Lead - Manufacturing Solutions Smart Factory

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. We strive to be a company where we all can do our best work with a true sense of purpose and belonging. Be Connected. Be Valued. Be You. We hope you'll consider joining our team.

The IT Team Lead, Business Operations Platform position serves as a strategic partner to business stakeholders, ensuring that technology initiatives align with organizational goals and deliver measurable value. By fostering strong relationships across business functions and leadership teams, this role drives reliable service delivery and long-term success. Leading a team of IT professionals, the position ensures operational excellence while delivering technology solutions that support manufacturing operations and Industry 4.0 smart factory initiatives. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations.

Essential Duties and Responsibilities

• Lead and mentor a team. Set clear goals, delegate responsibilities effectively, track performance, and develop team capabilities to ensure consistent delivery of IT services and smart factory support.
• Foster stakeholder relationships. Build trusted partnerships with functional leaders, advocating for their success by ensuring IT solutions deliver value and support evolving business needs.
• Shape technology demand through business understanding. Engage with manufacturing and operations leaders to understand strategic goals, challenges, and process needs, translating them into actionable IT requirements.
• Co-develop technology roadmaps. Partner with business and IT leaders to define, prioritize, and maintain shared technology roadmaps that enable innovation, operational efficiency, and smart factory evolution.
• Ensure service responsiveness and reliability. Monitor and manage incoming service requests, incidents, and change orders, driving timely resolution and a high level of customer satisfaction.
• Oversee system implementations. Manage end-to-end execution of digital solutions and platform rollouts, ensuring alignment with business objectives, adherence to timelines and budgets, and minimal disruption to plant operations.
• Drive innovation and continuous improvement. Identify gaps and opportunities across processes, tools, and systems to proactively introduce improvements that enhance service quality and business impact.
• Oversee platform-specific software operating expenses. Evaluate and approve software licensing spend based on business needs to ensure responsible financial stewardship and regulatory compliance.
• Educate and develop associates to achieve individual and organizational goals. Provide clear direction, regular coaching, and performance feedback. Lead by example with integrity, address concerns constructively, and create growth opportunities while ensuring alignment with company policies and performance standards.
• Lead associates through Swagelok's Performance Management system and enforce all Swagelok associate policies.
• Manage between 2-6 direct reports.

Education and / or Work Experience Requirements

Working Conditions and / or Physical Requirements

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

To apply :

Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran / military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law. Swagelok will make reasonable accommodations in compliance with applicable laws. This job summary is intended to be brief and does not list all the duties for this position. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

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