Utah Licensed Account Specialist

A company is looking for an Account Specialist, Collections.

Key Responsibilities

Service a portfolio of small and medium-sized business customer accounts through various contact methods to collect payments

Negotiate sustainable payment plans with customers while achieving monthly recovery goals

Document account statuses and next steps in Salesforce CRM

Required Qualifications

Bachelor's Degree preferred or equivalent work experience

5+ years of professional Customer Service / Sales / Collections experience

Ability to listen to customer needs and recover past due balances

Team player who takes initiative to suggest process improvements

Ability to navigate multiple computer programs simultaneously