Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team. In this role, you will manage and maintain accounts by ensuring timely collections from both commercial and consumer clients. This position requires a strong understanding of credit and billing practices to effectively handle collection processes.

Responsibilities :

• Oversee and manage the collection of outstanding payments on commercial and consumer accounts.
• Communicate with clients to resolve billing discrepancies and negotiate payment terms.
• Maintain detailed records of collection activities and ensure compliance with company policies.
• Collaborate with internal teams to address and resolve credit-related issues.
• Analyze account histories to identify patterns and minimize future delinquencies.
• Prepare reports on collection activities and account statuses for management review.
• Ensure adherence to all relevant laws and regulations in the collection process.
• Proactively follow up on overdue accounts to achieve collection targets.
• Recommend process improvements to enhance the efficiency of the collections workflow
• Proven experience in commercial and consumer collections.
• Strong knowledge of credit and billing collection processes.
• Excellent communication and negotiation skills.
• Ability to analyze account data and identify payment trends.
• Proficiency in using collection management software or related tools.
• Familiarity with relevant laws and regulations governing collections.
• High attention to detail and strong organizational abilities.
• Ability to work effectively in a team and independently.