Client Services Account Manager

Client Services Account Manager (Remote- Full-Time Position)

We're looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results.

The Role

Responsibilities :

• Acts as the main point of contact for assigned clients.
• Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
• Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
• Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
• Investigate and resolve client concerns.
• Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
• Maintain a high level of client retention year-over-year.
• Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
• Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
• Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Key Qualifications :

Desired Attributes :

Nice-to-Haves :

The Benefits :

Join a Team Aligned with Your Values :

At Optic Marketing Group, we understand that success isn't just about skills and qualificationsit's about shared values and a collective commitment to excellence. We firmly believe that the foundation of great companies lies in the strength of their people. That's why we're excited to introduce you to our core values, the guiding principles that shape our culture and set the stage for success.

Optic's Hiring Process :

At Optic Marketing Group, we focus on providing an inclusive screening and interview process that allows us to assess the people we hire based on skillsets and potential. We value hiring people whose personal values align with our company values while also adding something unique to our teams.

Below is an outline of how the hiring process moves forward from here.

The process can sometimes seem a little cumbersome and even lengthy but we care about ourselves and you as a potential fit. But if you do get the job, we'll do our best to make sure it's one you'll never want to leave.