Senior Partner Development Manager

Senior Partner Development Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Senior Partner Development Managers are responsible for acting as the main point of contact for our highest producing agents, focusing on exceptional relationship management and client satisfaction. The successful candidate will collaborate with agents on go-to-market approaches aimed at strategic growth - both from a relationship and merchant portfolio standpoint. As a Senior PDM, you will be tasked with proactively implementing various cross-selling tactics to promote merchant (and agent) retention / stickiness. Cross-departmental collaboration will be key, as you work to uncover solutions that best fit your assigned agents' needs. Tasks Successfully manage existing agent relationships to drive maximum growth Act as a dedicated point of contact - advocate on behalf of the agent when interacting with various internal teams as needed Drive partner growth to targets through go-to-market strategies and intelligent conversation Facilitate questions and issues on behalf of agent partners Utilize resources to respond to inquiries and troubleshoot issues Provide unparalleled white glove experience for our agent relationships Articulate internal processes to external partners Maintain reporting and execute internal audits as needed Willingness to perform other tasks as needed when needed

Skills and Experience Bachelors degree or equivalent with 5 years sales-related experience preferred Deep understanding of the payments landscape and solutions Ability to build rapport and collaborate well with others - both internally and externally Self-motivated with the propensity to utilize resources while thriving in a team environment Comfortability in the dynamic atmosphere of an organization / industry with a rapidly expanding customer base Must be able to think on your feet, but also drive follow up when needed internally and with partners Ability to pivot as the channel grows Ability to communicate professionally via written and verbal communication Extreme attention to detail Ability to multi-task with various systems and tasks Willingness to take on additional tasks as processes revamp Adept at leveraging resources across the entire organization Ability to travel 30%

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv.