Senior Regional Operations Manager

Senior Regional Operations Manager

The Senior Regional Operations Manager serves a key role on the ROI operations leadership team while providing assistance in establishing and delivering on MRO's organizational strategic plans. The (SROM) is responsible for overseeing and supporting the daily operations of ROI functions across assigned sites, client communication, project management, strategic planning, budgetary performance, staffing and recruiting. The position requires effective written and verbal communication with direct reports, colleagues and clients. The (SROM) provides direction, leadership and management to the ROI Operations team including Regional Manager, Area Manager and Area or Site Supervisor (if applicable). This position is also responsible for establishing and maintaining communication with new and existing customers to establish and maintain MRO services as well as planning, leading, organizing and executing operations to maximize productivity while meeting all MRO client, and regulatory service requirements.

The Senior Regional Operations Manager will act as the liaison between MRO Corporation and Client Management to ensure that all contracted service level responsibilities, as well as, medical record request processing is compliant with established company goals, client policies, federal / state regulations and are completed in a timely manner. This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for field managers, supervisors and ROI Specialists.

The salary range on this position is $105,000 to $115,000. based on experience.

TASKS AND RESPONSIBILITIES :

• Responsible for customer retention and quality, to include interacting with facilities on a regular basis.
• Review, assess and provide resolution to all negative and neutral customer service surveys.
• Will have a comprehensive understanding of all technology and offerings and will partner with the Regional Manager to ensure the field staff is trained on all tools and services.
• Conduct meetings with client management to review ROI Operations, with suggestions to streamline workflow, create efficiencies and provide issue resolution / suggestive guidance.
• Ability to generate timely, concise, and effective business correspondence being mindful of meeting deadlines and responding timely to emails and phone messages.
• Responsible for management of assigned health system P&L, expenditures to budget.
• Ability to interact with employees, customers and colleagues in a professional and courteous manner. Superior time management and attention to detail.
• Participate in process review and improvement meetings by providing feedback, prepare agenda and presentation, as well as provide follow up from interactions.
• Conduct quarterly business reviews for each client.
• Make crucial decisions to achieve success by reviewing productivity standards and contract language; Good analytical skills are required for tackling problems that may come up on a daily basis.
• Support employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.
• Ensuring that Managers are oriented, trained and are competent in all aspects of Medical Record - Release of Information.
• Ensuring productivity standards and goals are met for direct reports which may include Regional or Area Managers, Site Supervisor and ROI Specialists.
• Conducting on-site aspects of Human Resource requirements.
• Performing Quality Assurance (QA) monitoring of work performed by reporting staff.
• Assisting Regional or Area Manager with conducting quarterly work performance reviews and annual reviews for all reporting Managers or Supervisors. Develop individual team members to achieve their professional goals.
• Monitoring performance and provides performance feedback and evaluations for reporting Managers.
• Promoting a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responding to customer needs in a positive, professional and efficient manner.
• Improve processes, policies, and practices so as to achieve company's goals and ensure policies are met.
• Reports to MRO Director of Operations. serving as a link between managers and ROI Specialists to develop and implement new plans / ideas that will enhance the operations of the company at large

SKILLS|EXPERIENCE :

INDMP