Medical Assistants - Back Office Medical Assistant (Tampa)

Panoramic Health

Come Join our team!!

Back Office Medical Assistant reports to the office manager. The position encompasses both administrative and clinical aspects of medical assisting. It includes, performing check-in / check-out functions, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles, and co-insurances, rooming patients, interviewing and giving instructions to patients as directed by physician or physician assistant or nurse practitioner, handling incoming and outgoing correspondence with other providers or pharmacies, processing requests for medical records, obtaining vitals and other pertinent patient information, assisting providers with exams and procedures, and performing diagnostic testing.

Responsibilities include :

• Greets patients and performs Check-in / Check-out procedures in an accurate and timely manner. Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility.
• Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system. Demonstrates phone etiquette in accordance with Panoramic Health standards of behavior.
• Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations. Assess patient symptoms, reactions, and physical condition. Records all data in athenaClinicals.
• Ability to effectively determine response priority and level for patient telephone calls and patient portal messages, consult with physician or physician assistant or nurse practitioner and document appropriately.
• Responsible for collecting specimens and following CLIA regulations.
• May assist with facilitating referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner. Coordinates with others to make sure patient is appropriately set up for any required lab studies or imaging.
• Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner.
• Prepares for patient office visits and prepare lab work in patient charts. Makes patient reminder calls for lab work (2) two weeks prior to patient appointments.
• Scans and attaches patient medical records and administrative documents in athenaClinicals. Reviews and processes incoming faxes and flow labs that are not electronically sent.
• May participate in preparing payment batches and maintaining accurate office cash transactions.
• Processes medication authorizations and refills. Organizes drug sample closet and discards expired medications appropriately.
• Reschedule patients as appropriate by maintaining athenaclinicals automated appointment scheduling reminder system. Maintain appointment waitlist and schedule appointment from waitlist when feasible.
• Exercises sound judgment when dealing with challenging and stressful situations.
• May occasionally act as a trainer for other medical support staff or students.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications :

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment

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