Customer Support Specialist

Calling all call center specialists! We have availability for YOU at our call center! Mahoney Environmental, a 70+ year-old successful, expanding service business, is a national leader in the collection and recycling of restaurant cooking waste materials. Our customers range from independent restaurants to national chains and food processing facilities.

HYBRID 3 days in office, 2 days WFH

Work schedule : Monday through Friday 10 : 30 am- 7 : 00 pm

Starting rate : $20.50-$22.50 an hour

What you'll do :

• Professionally handle 50-60 inbound calls for multiple lines of service.
• Assist and resolve customer requests and inquiries.
• Maintain and retain existing customers with an opportunity to grow the business.
• Assist with data entry, reports, and other assignments to support our sales team.
• Follow procedures for technical issues, multiple requests, as well as procedures for safety and environmental issues.
• Create work order requests and email proper groups based on priority issues.
• Occasionally make outbound calls on leads, create appointments for sales and follow-up on priority customer service concerns.
• Other duties as assigned.

What you can expect :

What you already have :

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.