Travel Assistance Center AgentVirtualVocations • New York, New York, United States
Travel Assistance Center Agent
VirtualVocations • New York, New York, United States
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A company is looking for an Analyst (DTMO).
Key Responsibilities
Respond to inquiries related to the Defense Travel System (DTS) and provide technical support
Document interactions in the Ticket Management System (TMS) and escalate unresolved issues
Maintain expert-level knowledge of travel systems and ensure compliance with service standards
Required Qualifications
High school diploma required; associate or bachelor's degree preferred
Minimum 2 years in customer service or technical support, with experience in DTS or DoD travel systems preferred
Proficiency in DTS, TraX, Oracle RightNow, NICE CXOne, and GDS platforms
Must be a U.S. citizen and able to obtain Tier 3 background investigation for access to DoD systems
Willingness to work rotating shifts to support 24 / 7 operations
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