HR Office Manager

HR Office Manager

The HR Office Manager provides essential administrative and operational support for the Human Resources Office. This role serves as the first point of contact for employees, students, and external visitors, ensuring a professional and welcoming environment. The position is responsible for managing the daily administrative functions of the HR office, maintaining organized records and systems, assisting with HR processes, and supervising and training student workers. This position requires excellent communication, discretion, organization, and customer service skills, as well as the ability to handle sensitive information while maintaining confidentiality.

Essential Duties and Responsibilities :

Reception & Customer Service

• Serve as the front-facing representative of the HR office, greeting and directing employees, students, and visitors.
• Respond to general HR inquiries via phone, email, and in-person with professionalism and discretion.
• Provide accurate and timely information regarding HR processes, forms, and policies, or direct individuals to the appropriate HR staff member.

Office Management & Administration

Student Worker Supervision

HR Support Functions

Confidentiality & Compliance

Education & Experience :

Skills & Competencies :

Language Ability :

Ability to read, interpret, and apply university policies, procedures, employment laws, and federal / state HR regulations. Must demonstrate clear and professional written and verbal communication skills, including the ability to draft internal office correspondence, HR process instructions, training materials, and procedural documentation. Must be able to communicate effectively and diplomatically with employees at all levels, visitors, and student workers, and to explain complex or sensitive information with tact and clarity.

Math Ability :

Ability to apply basic mathematical concepts including percentages, ratios, and averages to support HR reporting, benefits reconciliation, invoice verification, and leave tracking. Strong attention to numerical detail for data entry and records management. While advanced statistical analysis is not required, comfort working with data in spreadsheets is essential.

Reasoning Ability :

Ability to understand and apply HR-related policies, legal guidelines, and operational procedures to ensure office efficiency and compliance. Must demonstrate sound judgment, discretion, and problem-solving skills in addressing employee inquiries, managing workflows, and handling confidential or sensitive issues. Ability to assess priorities, identify areas for improvement, and support a responsive and service-oriented HR office environment.

Computer Skills :

Proficiency in Microsoft Office Suite (particularly Outlook, Word, Excel, and Teams) in a Windows-based environment is required. Ability to quickly learn and navigate HR-related systems and tools such as Banner, Kronos, SilkRoad, and electronic document management systems like Etrieve. Must be comfortable using email, video conferencing, and digital filing platforms. Basic troubleshooting and technology setup for student workers or front-desk needs may also be required.

Supervisory Responsibilities :

This position is responsible for recruiting, training, scheduling, and supervising HR student workers. Must provide clear instruction, model professional behavior, ensure confidentiality is maintained, and mentor student staff to contribute meaningfully to the HR office.

Work Environment :

This is a fast-paced, highly interactive, front-facing office environment where confidentiality, professionalism, and efficiency are essential. The employee frequently interacts with faculty, staff, students, and external visitors. The noise level is typically moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

The employee is regularly required to sit, use hands for typing and filing, and speak and listen in person and on the phone. The role also requires standing, walking, reaching, and light lifting. Must be able to lift and / or move up to 25 pounds occasionally, including boxes of files, supplies, or event materials. Vision requirements include the ability to use a computer, read printed materials, and adjust focus.

Other Demands :

Requires working knowledge of HR processes including onboarding, recordkeeping, and general compliance.

Ability to manage office functions with a high level of professionalism and integrity.

Must maintain confidentiality of employee and institutional information at all times.

Requires excellent time management, organization, and multitasking skills.

Must exhibit professionalism in handling sensitive matters and resolving customer service issues.

Occasional support may be required outside standard business hours for HR events or critical deadlines.

Wage Range : $21.45 - $25.25 per hour, plus generous benefits including but not limited to :