Enrollment Specialist

Enrollment Specialist

The Enrollment Specialist will assist students as they navigate the enrollment process, focusing on guiding new applicants through their first semester course registration. This role involves supporting lead generation and applicant conversion, requiring proficiency in the Customer Relationship Management (CRM) system (SalesForce). The position is hybrid, with responsibilities spanning across admission, recruitment, financial aid, registration / records, and bursar functions. A key focus will be on problem-solving student transactional needs, managing student caseloads, and improving lead conversion rates.

Required Skills :

• Customer Relationship Management (CRM) System Proficiency : Skilled in using SalesForce or similar platforms to manage and track student data, leads, and opportunities.
• Communication Skills : Exceptional verbal and written communication skills to effectively support students and interact with team members, senior leaders, and external stakeholders.
• Problem-Solving & Conflict Resolution : Ability to resolve individual and group conflicts, address student inquiries, and resolve transactional challenges efficiently.
• Attention to Detail : Able to maintain accurate case notes and follow up on various student processes in a timely manner.
• Event Coordination & Outreach : Experience coordinating events and conducting outreach, with a focus on student engagement and lead conversion.
• Multitasking & Organizational Skills : Ability to manage multiple tasks and responsibilities in a dynamic environment.
• Adaptability & Collaboration : Strong capacity to work with diverse teams and adapt to changing needs within the organization.

Key Responsibilities :

Serve as a primary resource for applicants needing walk-in and virtual assistance regarding college admissions.

Manage and monitor a caseload of leads and opportunities to maximize applicant conversion.

Participate in and assist with campus events like enrollment events, recruitment fairs, and high school visits.

Assist students with assessment-related queries, review assessment waivers, and refer to relevant resources like the Tutoring Center and Academic Advising Center.

Answer inquiries related to tuition payments, accounts, fund disbursements, and Bursar holds.

Resolve routine student transactional needs without transferring students between departments, escalating complex issues to relevant experts.

Assist in marketing student events and outreach campaigns using platforms such as Signal Vine, email, and telephone counseling.

Education & Experience :

Associate's degree or certification with 3-4 years of relevant experience, or a Bachelor's degree with 1-3 years of experience.

Experience in higher education, student services, or related fields is preferred.

Ability to promote an inclusive environment that reflects the diverse backgrounds of students and employees.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.