Customer Success Agent

A company is looking for a Customer Success Agent to provide customer service resolution and support sales teams remotely.

Key Responsibilities

Handle customer inquiries via calls, faxes, and emails, ensuring timely and professional responses

Resolve product or service issues by identifying the problem, providing solutions, and following up for resolution

Assist with business initiatives and maintain strong relationships with the sales team to enhance customer satisfaction

Required Qualifications

High School diploma or GED certificate required

Minimum two years of customer service or business-related experience required

Experience with customer complaints and resolution while maintaining professionalism

PC skills, including MS Office products; Salesforce experience is a plus

Ability to work in a fast-paced environment, with strong organizational and multitasking skills