Customer Care Coordinator

Customer Support Asset

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Senior Customer Sales Support Manager

Your Role and Responsibilities

In this role, you will play a critical role in ensuring seamless order management and customer satisfaction as a customer supporting asset to the customer experience team. This position is responsible for monitoring and resolving issues across the order lifecycle, coordinating with internal teams, and supporting electronic data interchange (EDI) processes. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

The work model for the role is : Hybrid

This role is contributing to the Motion Drive Products Division in New Berlin, WI area.

Key Responsibilities

Monitor and analyze open order reports to ensure timely fulfillment and identify potential delays or discrepancies.

Perform maker-checker validation to ensure accuracy and compliance in order processing and documentation.

Investigate and resolve customer disputes related to orders, shipments, pricing, and invoicing in collaboration with relevant departments.

Manage and verify advanced shipment notifications (ASNs) to ensure customers receive accurate and timely shipment information.

Assign and track DCT (Delivery Confirmation Tracking) codes to ensure proper documentation and traceability of shipments.

Identify and follow up on unconfirmed order lines to ensure completeness and accuracy of customer orders.

Assist in sorting and resolving EDI errors, both internal and external, by coordinating with IT and trading partners to maintain data integrity.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

Bachelor's degree in Business, Supply Chain, or related field (preferred)

1+ years of experience in customer service, order management, or logistics

Familiarity with ERP systems and EDI platforms

Proficiency in Microsoft Excel and reporting tools

Experience with dispute resolution and root cause analysis

Understanding of supply chain workflows and shipping documentation

Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in It for You?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

Our benefits? Competitive, comprehensive, and crafted with you in mind.

More About Us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

We look forward to receiving your application.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :

https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9 : 00 A.M. - 5 : 00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com.

Resumes and applications will not be accepted in this manner.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.