Client Relationship Manager 3

Client Relationship Manager 3

Mutual of America Financial Group Job Title : Client Relationship Manager 3 Location : St. Louis, MO, Kansas City, KS, or Omaha, NE (hybrid)

At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, Tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their financial savings goals.

We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.

Role Summary : The Client Relationship Manager 3 will focus on managing the ongoing client relationships within our Midwest region, supporting and processing their requests. You'll be responsible for retaining clients and providing excellent service. The Client Relationship Manager 3 will report into the Director, Sr. CRM.

Responsibilities :

• Under the guidance of a Sr. CRM or CRM, maintain relationships with group retirement plan clients and key personnel for plans generally with under $1 million in assets and unaudited. Plan sizes may vary depending on regional office plan count, demographics, and your overall degree of experience
• Manage the day-to-day operations and servicing of group retirement plan clients
• On an ongoing basis, maintain compliance calendar for each client to ensure timely execution of required annual compliance tasks
• Facilitate client (plan sponsor), and participant inquiries and service requests in a proactive manner on behalf of licensed CRMs.
• Coordinate the request of any plan amendments
• Support client payroll remittance process
• Coordinate plan support services (audit support, 5500's, compliance testing) with home office to ensure services are delivered timely and accurately
• Work closely within the regional team to coordinate appropriate delivery of MOA services
• Salesforce upkeep (input client contact data, update plan information, manage client tasks, etc.).
• Fulfill, as needed, the requests of other Client Relationship Managers in the office including Senior Client Relationship Managers in support of tasks that may need to be completed due to urgency / learning opportunities

Required Qualifications :

Preferred Qualifications :

What we offer you :

The salary range below describes the minimum to maximum base salary range for this role. The role is also eligible for an annual bonus, whereby total compensation may exceed this range depending on individual and / or company performance.

Base Salary Range : $50,000 - $70,000

Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.