Business Services Manager

Business Services Manager

Salary $61,000 year

The Business Services Manager will lead long-term strategy and implementation of business-to-business sales. Provide support and oversight to the Business Services team. The Business Services Manager will assist with matching employers to suitable jobseekers, while providing excellent customer service, and will maintain compliance with Federal, State, and local policies and procedures. Champion improvements to enhance performance and achieve goals. Foster a culture of excellent customer service to businesses and internal clients.

Responsibilities

Model Servant Leadership by living EDSI's core values

Directly manage the Business Services team

Establish professional working relationships to develop community support

Represent program at local networking and chamber events

Comfortability presenting in front of large groups

Ensure that team activities and goals are communicated and tracked properly

Provide positive vision for required changes during program operation

Analyze and understand labor market information

Create business plans and regional strategies

Train team members on successful sales tactics

Aid in the development of quarterly business development plans

Attend funder-led business development meetings

Develop relationships with area employers to secure exclusive hiring arrangements and build a network for job placement

Promote available services, such as On-the-Job Training (OJT) and Going Pro Training Fund (GPTF), and assist employers to successfully access services

Coordinate delivery of services and fulfillment of job orders with designated partner organizations

Provide consistent and comprehensive account management and follow-up

Provide, as required, target estimates or goals and periodic progress reports

Share information with appropriate staff and / or funding agencies

Help to ensure that positive outcomes and goals are met as required by contract

Meet performance targets on a weekly, monthly, quarterly and annual basis

Collaborate with economic development partners and support regional economic development initiatives

Provide project management for large-scale Business Services projects within the service area

Create and maintain complete records of client accounts, including detailed content on sales and service delivery activities and full profile information for the business client in Salesforce

Facilitate weekly meetings with the Business Services team to ensure that best practices are being used and to discuss improvements / goals

Identify and implement solutions to individual staff, team and local area performance challenges

Other opportunities as available

Qualifications

Must have 1-3 years of Management level experience with comparable project size

At least 5 years of successful sales-related experience preferred

Workforce Development experience preferred

Must have excellent written and verbal communication skills

Should have skills and experience in providing career development assistance

Proficient in Microsoft Office applications

Ability to maintain flexibility as needs of contract or contractor require

Skills and experience in creating and implementing business plans

Ability to converse with a wide range of professionals and demonstrate a positive professional attitude

Experience with economic development collaboratives and Going Pro Talent Fund or similar state / federal grants is a plus

Must have notable experience in a team-oriented environment

Valid Driver's License and an automobile are required

Business Services staff are required to obtain the Business Solutions Professional Certification Training (BSP) within the first year of employment

Bachelor's degree in business, education, human services or related area is required