Project Manager

Job Description

Job Description

Salary : $60,000 - $75,000

Overview

Are you ready to unlock your potential and grow with a company that values performance and dedication? Join our dynamic team at ServiceMaster as a Project Manager! In this role, you'll have the opportunity to build and nurture relationships while serving as a vital resource for individuals facing restoration emergencies. We are committed to fostering both personal and professional growth and delivering exceptional customer service.

Responsibilities and Duties

• Develop and regulate strategic planning initiatives.
• Provide emergency on-call management services in accordance with company policy.
• Schedule crews as needed to address potential leads.
• Prioritize and handle new customer inquiries and questions to ensure prompt service.
• Conduct follow-up calls to customers within 48 hours of job completion and secure signed certificates of satisfaction if not already on file.
• Transfer job files for billing within 72 hours of final job cost postings.
• Investigate and resolve customer complaints with the support of the president, ensuring all customer calls are returned by the end of each business day.
• Manage all aspects of fire, water, or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, and subcontracting services as needed.
• Communicate each service phase with the customer.
• Complete billing summaries within ten days of job completion for invoicing.
• Assist with marketing and promotional activities as required.
• Develop and maintain business and personal relationships with insurance industry personnel, including adjusters.
• Perform project estimating and cost management for all assigned projects.
• Ensure accurate and timely preparation of job files and paperwork.
• Coordinate and schedule subcontracting services as needed.
• Assist with other duties and responsibilities as requested by the Regional Manager.

Qualifications

Minimum of 3-5 years of project management experience.

Bachelors Degree in Construction Management, Civil Engineering, or a related field, OR

Excellent verbal and written communication skills.

Project Management Professional (PMP) certification is preferred.

Valid Drivers License.

Benefits

Schedule

We look forward to welcoming a dedicated and enthusiastic Project Manager to our team. If you're ready to take your career to the next level with ServiceMaster, apply today!