Computer Support Specialist (Tier II Desktop Support) - DOJ NSD - Active Top Secret Required

Computer Support Specialist (Tier II Desktop Support) - DOJ NSD - Active Top Secret Required

Location

US-DC-

ID

2025-1430

Remote

No

Overview

JOB TITLE : Computer Support Specialist (Tier II Desktop Support)

CLEARANCE REQUIRED : Active Top Secret (SCI eligibility required prior to start)

AGENCY SUPPORTED : DOJ NSD - National Security Division

POSITION INFORMATION : Full-Time Position; Government contractor supporting DOJ NSD

LOCATION : Washington, DC (onsite)

POSITION TIMING : Must obtain SCI before starting (processing typically 2-4+ weeks)

BENEFITS : Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance / security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

About the DOJ National Security Division (NSD)

The NSD is responsible for advancing the Department of Justice's top priority : combating terrorism and other threats to national security. The Infrastructure Support and Software Development Services division provides full IT support across infrastructure, operations, engineering, software development, and service desk functions.

Responsibilities

As a Tier II Desktop Support Specialist, you will :

Provide troubleshooting support for desktop hardware, software, and networking issues (including endpoint patching).

• Perform basic repairs and maintenance for PCs and printers.
• Assist end users with approved desktop applications and software.
• Deliver initial and refresher training to users on computer systems and applications.
• Support Tier I Service Desk escalations by providing Tier II-level assistance.
• Set up and configure desktop systems, monitors, keyboards, mice, KVM switches, and printers.
• Image new desktops with the latest approved baseline and reimage existing systems when needed.

Qualifications

5+ years of Help Desk / Desktop Support experience.

Active Top Secret clearance (with ability to obtain SCI).

Bachelor's degree , preferred

Infrastructure or Networking certifications strongly preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS : Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.