Customer Service Representative – Healthcare

General information

Job Posting Title

Customer Service Representative – Healthcare

Date

Monday, September 29, 2025

City

Lawrence

State

KS

Country

United States

Working time

Full-time

Description & Requirements

Customer Service Representative - Healthcare

Location :   Lawrence, KS (On-site Position)

Starting Pay :   $1 5 . 00 / hr.   plus   a $1,000 new hire bonus and up to $2,400+ in other   potential bonuses!

Schedule :   Limited-Service   Full-Time   positions available

Site Hours :   24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts are encouraged with a 10% shift differential for hours worked between   7 p.m. and 5 a.m.

Help People Navigate Healthcare with Confidence ,   While Building Your Career

Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives   (CSRs)   to   assist   individuals navigating healthcare programs and benefits.

You’ll   join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive   training,   so   you’ll   be ready to succeed from day one.

Pay & Benefits

We offer a competitive pay and benefits package designed to support your success both professionally and personally :

Competitive Compensation :

$15 .00 / hr.   base pay + 10% shift differential

$1,000 new hire bonus and up to $2,400+   in bonus opportunities, including training completion and referrals

Comprehensive Insurance Coverage :   Company-paid medical coverage

Tuition Reimbursement :   Invest in your ongoing education and development

Future Planning :   401(k) with company match

Paid Time Off Package :   Paid time off, sick leave & 11 paid holidays

Maximus Wellness Support :   Employee Assistance Program (EAP), wellness resources, and employee discount programs

Work / Life Balance Support :   Flexible schedules that meet your lifestyle

Career Growth :   A supportive environment with career development and promotional opportunities

Meaningful Work with Impact :   No cold calls, sales, or collections involved!

• Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities :

Minimum Requirements

Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at

applicantaccommodations@maximus.com

Minimum Salary

15.00

Maximum Salary

15.00