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Guest Service Rep

Guest Service Rep

Amy Cakes Inc.Franklin, TN, US
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Job Description

Job Description

Nothing Bundt Cakes Nashville is currently hiring part-time or full-time Guest Service Representatives. We're looking for smiling, friendly and super positive employees to bring joy to guests with cake!

Perks include :

  • Perfect hours for a balanced work schedule; closed on major holidays!
  • Employee Discounts on Bundt Cake and Retail
  • Casual Uniform
  • Fun and joyful environment

Part-time GSRs will be scheduled 10-25 hours per week Monday-Sunday. Must have the flexibility to work two or more morning, midday, or evening shifts. Shifts times may vary. Full - Time GSR's will be scheduled minimum 30 hours and maximum 40 hours, Monday-Sunday.

Bakery hours are Monday-Wednesday : 9am-6pm, Thursday - Saturday : 9am - 7pm, Sunday : 11am-4pm

Nothing Bundt Cakes Core Values :

  • Servant’s Heart

    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
  • Spirit of a Champion

    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections

    • Projects warmth, enthusiasm, and optimism that attracts others.

  • Builds positive, productive relationships with all team members.
  • Listens actively and communicates openly, clearly and respectfully.

    • Knowledge, Skills, and Abilities :

  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

    • Education, Certifications and Work Experience Requirements :

  • Applicants must be 15 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
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    Guest Service • Franklin, TN, US

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